Terms Of Use

Privacy Policy

MOZITOO PRIVACY POLICY

1. Privacy Policy: Use and Applicability

    This Privacy Policy is for TEENEX innovation Pvt. Ltd. (“Mozitoo”) and governs the privacy of its users who share their Information on Mozitoo’s Website (“Website”) or Mozitoo’s Mobile Application (“Mobile App”).

    1. 1.2 Mozitoo respects the privacy of it's users and is committed to protect it in all respects. With a view to offer most enriching and holistic internet experience to its users, Mozitoo offers a vast repository of Online Sites and variety of community services. The information about the user as collected by Mozitoo is: (a) information supplied by users and (b) information automatically tracked while navigation.

    2. 1.3 The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users and the owners. Furthermore the way the Website and the Mobile App processes, stores and protects user data and Information will also be detailed within this policy.

    3. 1.4 Information herein includes information shared by the user, including, (i) personal information ( details pertaining to user’s name, age, marital status, nationality, state of residence, city of residence, email address, date of birth, gender, contact number/mobile number, recent photograph); (ii) e-KYC through Unique Identification Authority of India (“UIDAI”); (iii) other Know Your Customer (KYC) documents like address proof, identity proof; (iv) bank account details, (v) employment details obtained from social network sites, (vi) such other officially valid documents/details (OVDs)) which are shared/ uploaded by the user through usage of Mozitoo’s Website and Mobile App and through which Mozitoo may become privy to such information.

    4. 1.5 Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

2. The Website and Mobile App

    1. 2.1 The owners of the Website and Mobile App take a proactive approach to user privacy and ensure that necessary steps are taken to protect the privacy of the Information shared by its users.

3. Express Consent

    The user expressly consents uploading his/ her Information, as may be necessary to enable Mozitooto provide required services.

    1. 3.2 Mozitoo(its affiliates and business partners) may contact the user, either through phone or email, to (i) make follow up calls in relation to the services provided by Mozitoo through its Website; (ii) for imparting product knowledge; (iii) offering promotional offers running on the Website and Mobile App, etc.

    2. 3.3 By visiting, accessing or availing any services available on the Website or Mobile App, the user explicitly consents to, without limitation or qualification, to the collection, storage, processing disclosure, use and transfer of his/her Personal Information provided by him/her in the manner as described in this Privacy Policy.

4. Third Party Usage of Data

    1. 4.1 Mozitoo will be sharing the user’s Information with their affiliates and business partners at its own discretion. Mozitoo will primarily share the Information for the following reasons:

        1. analyse usage of the Website and to improve the Service including but not limited to data driven research to improve user experience, create personalized retention programs, etc.

        2. send the User any offers, and communications relevant to their use of the Service.

        3. Carry out market research, project planning, troubleshooting issues, detecting and protecting against error, fraud or other criminal activity;

        4. bind third-party contractors that provide services to Mozitoo and are bound by these same privacy restrictions;

        5. to conduct surveys to detect frauds;

        6. Comply with all applicable laws and regulations;

    2. 4.2 Mozitoo may also use third party service providers to provide services to the User, such as (a) sending e-mail messages on Mozitoo’s behalf; or (b) hosting and operating a particular feature or functionality of the Service. Our contracts with these third parties usually prohibit the third party service providers from using any Information for purposes unrelated to the product or service they're providing and require such third parties to maintain the confidentiality of the personal information provide to them.

    3. 4.3 Mozitoo website may include links to other websites. Such sites are governed by their respective privacy policies, which are beyond our control. Once a user leave our servers, use of any information that he/she so provides is governed by the privacy policy of the operator of the site the user is visiting. That policy may differ from Mozitoo’s. If the user cannot find the privacy policy of any of these sites via a link from the site’s homepage, he/she should contact the site directly for more information.

5. Disclosure / Sharing

    1. 5.1 Mozitoo may disclose or transfer any of the user’s Information to any group entity, contractor, service provider, government agency within or outside his/her jurisdiction as may be deemed to be necessary or appropriate including: (a) under applicable law; (b) to comply with legal process; (c) to Auditors; (d) to respond to requests from public and government authorities including public and government authorities outside the user’s country of residence; (f) to enforce Mozitoo’s Terms of Use; (g) to protect Mozitoo’s operations or those of any of our affiliates; (h) to protect Mozitoo’s rights, privacy, safety or property, and/or that of Mozitoo’s affiliates, the user’s or others; and (i) to allow Mozitoo to pursue available remedies or limit the damages that Mozitoo may sustain.

    2. 5.2 In addition, Mozitoo may disclose or transfer the user’s Information with other corporate entities and affiliates within or outside his/her jurisdiction to:

        1. Help detect and prevent identity theft, fraud and other potentially illegal acts;

        2. Correlate related or multiple accounts to prevent abuse of Mozitoo’s services available on the Site; and

        3. To facilitate joint or co-branded services that the user request for where such services are provided by more than one corporate entity.

        4. To directly or indirectly report your payment behaviour to Credit Bureaus

    3. 5.3 Mozitoo may disclose or transfer the user’s Information within or outside his/her jurisdiction to Mozitoo’s third party providers who provide goods/services such as contact information verification, payment processing, order fulfilment, customer service, website hosting, data analysis, infrastructure provision, IT services, auditing services and other similar services to enable them to provide the relevant services.

    4. 5.4 The user acknowledges that some entities and /or countries where we may transfer his/her Personal Information may not comply with data protection policies which are as stringent as the laws of his/her own country or the policies followed by MOZITOO. The user acknowledges that it is adequate that when MOZITOO transfers his/her Personal Information to any other entity within or outside his/her country of residence, MOZITOO will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

    5. 5.5 Posting certain requirements on the Site for certain properties, whether for sale or rent, may require the user to provide Mozitoo with Personal Information such as his/her valid ID proof and proof of employment, prior to posting such requirements. The user hereby acknowledges and permit MOZITOO (directly or through its contractors) to contact him/her to at the contact number as provided by him/her, for intimating him/her on events, potential buyers, tenants or properties that other Site users might be interested in. The user further consent to Mozitoo maintaining in our records his/her contact details that would be used for customer inquiry purposes.

6. Additional Policy Information

    1. 6.1 Single Sign-On: The user can login to Mozitoo’s Website or Mobile App using sign-in services such as Facebook, Google or Linkedin. These services will authenticate the user’s identity and provide the user, the option to share certain Information with Mozitoo, such as, their sign-in information, name and email address to link between the sites. Social networking media services like Facebook and Twitter give you the option to post information about your activities on this Website to your profile page to share with others within your network.

    2. 6.2 Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

    3. 6.3 Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website may ask for personal or sensitive information through social media platforms.

    4. 6.4 This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

7. Secure Data

    1. 7.1 Mozitoo takes appropriate security procedures, which includes internal reviews of Mozitoo data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Mozitoo stores Information provided by the user.

    2. 7.2 The information Mozitoo obtains from or about the user are processed and stored in cloud anywhere in World. Mozitoo complies with generally accepted industry standard regulations regarding collection, use, and retention of data. By using the Services, the user consents to the collection, transfer, use, storage and disclosure of his/her Information as described in this Privacy Policy and under applicable laws.

8. Confidentiality of your login id and password

    1. 8.1 The user is responsible for maintaining the security of his/her Login ID and Password, and may not provide these credentials to any third party. If the users believe that they have been stolen or been made known to others, the user must contact us immediately at legal@Mozitoo.com. Mozitoois not responsible if someone else accesses the users account through registration information they have obtained from the user or through a violation by the user of this Policy of Use.

9. Use of Cookies

    1. 9.1 To improve the responsiveness of the sites for the users, Mozitoo may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless the user voluntarily identify himself/herself (through registration, for example), Mozitoo will have no way of knowing who the user is, even if Mozitoo assign a cookie to the user’s computer. The only Personal Information a cookie can contain is information the user supply. A cookie cannot read data off the hard drive. Mozitoo’s advertisers may also assign their own cookies to the user’s browser (if the user click on their ads), a process that Mozitoo do not control.

    2. 9.2 Mozitoo web servers automatically collect limited information about the user’s computer's connection to the Internet, including the IP address, when he/she visit the Website. (The IP address is a number that lets computers attached to the Internet know where to send data -- such as the web pages the user view.) The IP address does not identify a user personally. Mozitoo uses this information to deliver its web pages to the user upon request, to tailor the Website to the interests of its users, to measure traffic within the Website and let advertisers know the geographic locations from where the visitors come.

    3. 9.3 When a user uses one of the location-enabled services (for example, when he/she access Services from a mobile device), Mozitoo may collect and process information about the mobile device’s GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to inform you about restaurants in your area or applicable promotions). Some of these services require personal data for the feature to work and Mozitoo may associate location data with the users device ID and other information. If a user wishes to use the particular feature, he/she will be asked to consent to the users data being used for this purpose. The user can withdraw his/her consent at any time by disabling the GPS or other location-tracking functions on the device, provided the device allows to do this. See the device manufacturer’s instructions for further details.

10. Contact & Communication

    1. 10.1 Users contacting this website and/or its owners do so at their own discretion and provide any personal details including but not limited to name, age, gender, email id, contactdetails, etc., requested by the owner of this Website. Information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

11. Adverts and Sponsored Links

    1. 11.1 This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

    2. 11.2 Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

    3. 11.3 Some of the advertisements seen on the Website are selected and delivered by third parties, such as advertisement networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect Personal Information from the user during the course of his/her online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand his/her interests and deliver to him/her advertisements that are tailored to his/her interests.

    4. 11.4 Please remember that the MOZITOO does not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this Privacy Policy. MOZITOO would not be liable for any loss or damage caused to the user as a result of such third parties collecting such Personal Information, or any other types of information from him/her.

    5. 11.5 During the user’s interactions with Mozitoo, it may happen that We provide/include links and hyperlinks of third party websites. It may also happen that the user include links and hyperlinks of third party websites. The listing of such third party external sites (by the user or by Mozitoo) does not imply endorsement of such site by MOZITOO. Such third party sites are governed by their own terms and conditions and when the user access such third party sites, he/she will be governed by the terms of such third party sites. Mozitoo do not make any representations regarding the availability and performance of any of the external sites. Mozitoo is not responsible for the content, terms of use, privacy policies and practices of such third party websites.

12. Change in Privacy Policy

    1. 12.1 It is strongly recommended for you to return to this page periodically to review the most current version of the Policy. Mozitoo reserves the right at any time, at its sole discretion, to change or otherwise modify the Policy without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Policy. However, if we make any material change to the Policy, we will notify you by means of a notice on this Website prior to the change becoming effective.

      A material change is a change made by Mozitoo in the following clauses of the privacy policy (i) Privacy Policy use and applicability; (ii) Third Party Usage of Data; (3) Disclosure/ Sharing; (iv) Confidentiality.

      This Privacy Policy has been last updated on 16/01/2019.



Terms of Use

Mozitoo Technologies Private Limited (hereinafter referred to as “MOZITOO”) is concerned about the usage by its Users (hereinafter referred to as “USER”), of its Website (“Website”) located at https://www. Mozitoo.com and has provided this Terms of Use statement (hereinafter referred to as “TOU”) to familiarize the User with it.

Acceptance of Terms

    The services that Mozitoo provides to User are subject to the following TOU. Mozitoo reserves the right to update the TOU at any time without notice to User.

    1. This Agreement, which incorporates by reference other provisions applicable to use of Website, including, but not limited to, terms and conditions set forth hereof governing the use of certain specific material contained in Website, sets forth the terms and conditions that apply to use of the Website by User. By using Mozitoo’s Website and Services it offers including download areas, communication forums and services (Collectively “Services”), User agrees to comply with all of the terms and conditions hereof. The right to use the Website is personal to User and is not transferable to any other person or entity. User is responsible for all use of User’s Account (under any screen name or password) and for ensuring that all use of User’s Account complies fully with the provisions of this Agreement. User shall be responsible for protecting the confidentiality of User’s password(s), if any.

    2. Mozitoo shall have the right at any time to change or discontinue any aspect or feature of the Website, including, but not limited to, content, hours of availability, and equipment needed for access or use.

Changed Terms

    Mozitoo shall have the right at any time to change or modify the terms and conditions applicable to User’s use of the Website, or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on Website, or by electronic or conventional mail, or by any other means by which User obtains notice thereof. Any use of Website by User after such notice shall be deemed to constitute acceptance by User of such changes, modifications or additions.

Description of Services

    Through its Website, Mozitoo provides User with access to variety of resources, and services such as listing the User’s property for the purpose of rent/lease, posting User’s requirement for a house/property for rent/lease, preparing lease/rental agreements, collecting monthly rent, collecting security deposit etc. The services, including any updates, enhancements, new features, and/or the addition of any new Website, are subject to the TOU. Listing of the property and Rental payment is completely free for any service charges.

User Conduct

  1. User shall use Website for lawful purposes only. User shall not post or transmit through Website any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law. Any conduct by User that in Mozitoo’s discretion restricts or inhibits any other User from using or enjoying the Website will not be permitted. User shall not use Website to advertise or perform any commercial solicitation, including, but not limited to, the solicitation of Users to become subscribers of other on-line information services competitive with Mozitoo.

  2. Website contains copyrighted material, trademarks and other proprietary information, including, but not limited to text, software, photos, videos, graphics, music and sound, and the entire contents of the Website are copyrighted as a collective work under the Trademark and Copyright laws of India. Mozitoo owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. User may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part.

  3. User shall not upload, post or otherwise make available on Website any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right and the burden of determining that any material is not protected by copyright rests with User. User shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission.

Use of Services

    The Services may contain email services, chat areas, forums, personal profile pages, photos, and/or other message or communication facilities designed to enable User to communicate with others (each a “Communication Service” and collectively “Communication Services”). User agrees to use the Communication Services only to post, send and receive messages and material that are proper and when applicable, related to the particular Communication Service. By way of example, and not as a limitation, User agrees that when using the Communication Services, User will not use the communication services for surveys, junk emails, etc,; Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others; Commit an act including, but not limited to publishing, posting, uploading inappropriate, profane, obscene photos, videos or any other material or information that is unlawful under the laws of India; Use any material or information that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party; upload files that contain viruses; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages; Download any file posted by another user of a Communication Service that User knows, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed.

    Mozitoo reserves the right to review materials posted to the communication Services and to remove any material in its sole discretion. Mozitoo reserves the right to terminate User’s access to any or all of the Communication Services at any time, without notice, for any reason whatsoever. Mozitoo reserves the right at all times to disclose any information as it deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Mozitoo’s sole discretion.

    Users are advised to use caution when giving out any personally identifiable information in any Communication Services. Mozitoo does not control or endorse the content, messages or information found in any Communication Services, and therefore, Mozitoo specifically disclaims any liability with regard to the Communication Services and any actions resulting from User’s participation in any Communication Services. Managers and hosts are not authorized Mozitoo spokespersons, and their views do not necessarily reflect those of Mozitoo.

Member Account, Password and Security

    If any of the Services requires User to open an account, User must complete the registration process by providing Mozitoo with current, complete and accurate information as prompted by the applicable registration form. User also will choose a password and a user name. User is entirely responsible for maintaining the confidentiality of User’s password and User’s account. Furthermore, User is entirely responsible for any and all activities that occur under User’s account. User agrees to notify Mozitoo immediately of any unauthorised use of User’s account or any other breach of security. Mozitoo will not be liable for any loss that User may incur as a result of someone else using User’s password or account, either with or without User’s knowledge .However, User could be held liable for losses incurred by Mozitoo or another party due to someone else using User’s account or password. User may not use anyone else’s account at any time, without the permission of the account holder.

    Disclaimer regarding Software, Documents and Services available on this Website

    In no event shall Mozitoo and/or its respective suppliers shall be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use of performance of software, documents, provision of or failure to provide services, or information available from the services. Details provided to Mozitoo or Posted at any of its Websites

    Mozitoo does not claim ownership of the materials User provides to Mozitoo (including feedback and suggestions) or post, upload, input or submit to any Services or its associated services for review by the general public, or by the members of any public or private community (each a “Submission” and collectively ‘Submissions’). However, by posting, uploading, inputting, providing or submitting (“Posting”) User’s Submission User is granting Mozitoo and its affiliated companies permission to use User’s Submission in connection with the operation of their Internet businesses including, without limitation, the licenses rights to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat User’s Submission; to publish User’s name in connection with User’s Submission; and the right to sublicense such rights to any supplier of the services.

Disclaimer of Warranty; Limitation of Liability

  1. User expressly agrees that use of the Website is at User’s Sole risk. Neither Mozitoo, its affiliates nor any of their respective employees, agents, third party content providers or licensors warrant that the Website will be uninterrupted or error free; Nor do they make any warranty as to the results that may be obtained from the use of the website, or, as to the accuracy, reliability or content of any information, service, or merchandise provided through the website.

  2. Website is provided on an “As is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this Agreement.

  3. This disclaimer of liability applies to any damages or injury caused by any failure of performance error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of or use of record, whether for breach of contract, tortious behaviour, negligence, or under any other cause of action. User specifically acknowledges that Mozitoo is not liable for the defamatory, offensive or illegal conduct of other users or third parties and that the risk of injury from the foregoing rests entirely with the User.

  4. . In addition to the terms set forth above, Mozitoo, nor its affiliates, information providers or content partners shall be liable regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in the information contained within the website, or for any other claims or losses arising therefrom or occasioned thereby.

Unsolicited Idea Submission Policy

    Mozitoo or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans or new product names. Please do not send any original creative artwork, samples, demos or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Mozitoo’s products or marketing strategies might seem similar to ideas submitted to Mozitoo. If such unsolicited ideas are sent, despite our request that you should not send us your ideas, please understand that Mozitoo makes no assurances that your ideas and materials will be treated as confidential or proprietary.

Monitoring

    Mozitoo shall have the right but not the obligation, to monitor the content of the website, including chat rooms and forums, to determine compliance with this agreement and any operating rules established by Mozitoo and to satisfy any law, regulation or authorised government request. Mozitoo shall have the right in its sole discretion to edit, refuse to post or remove any material submitted to or posted on Website. Without limiting the foregoing, Mozitoo shall have the right to remove any material that Mozitoo in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.

Indemnification

    User agrees to defend, indemnify and hold harmless Mozitoo, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorney’s fees, arising out of the use of Mozitoo by user or User’s Account.

Termination/Cancellation

    Either Mozitoo or the User may terminate this Agreement at any time. Mozitoo shall have the right to immediately terminate the User’s Account in the event of any conduct by User which Mozitoo, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement.

Intellectual Property

    All copyrights and trademarks held by Mozitoo with respect to its logos and content posted on the Website by Mozitoo etc are the intellectual properties of Mozitoo and all rights are reserved on the same.

Miscellaneous

    This Agreement and any operating rules for Mozitoo established by Mozitoo constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. This Agreement shall be construed in accordance with the laws of India.



Arbitration Policy

The process of Arbitration to resolve disputes

  1. All disputes, which have not been successfully resolved through other amicable methods (as listed herein below) within 15 days of the first escalation, arising in and out of any agreement, having a valid arbitration clause will be subject to arbitration.

    • Amicable method of resolution in case of dispute between Mozitoo and Owner

      1. Settlement discussions (recorded by way of emails or telephonic conversations)

    • Amicable method of resolution in case of dispute between Owner and Tenant

      1. Through customer service requests; or

      2. Settlement discussions (recorded by way of emails or telephonic conversations)

    • Amicable method of resolution in case of dispute between Mozitoo and Third Party

      1. Through customer service requests; or

      2. Settlement discussions (recorded by way of emails or telephonic conversations)

  2. If prior dispute resolution efforts (as mentioned above) have not been successful, an aggrieved party to an agreement can issue a notice in writing to all other parties of the agreement and inform them of its intention to refer a dispute (“Dispute”) to arbitration (“Notice of Arbitration”)

  3. The procedure enunciated in the table below will be followed with respect to the adjudication of the dispute through arbitration:

      Timelines and Procedure to be followed during Arbitration process

      1. Notice of Arbitration
        In case amicable method of resolution options have already been exhausted and have not been successful, then the aggrieved party can directly provide a notice invoking arbitration

      2. Appointment of Arbitrator
        The Parties need to mutually appoint the arbitrator within 3 days of receipt of Notice of Arbitration. In the event that, the Parties fail to appoint the arbitrator mutually within the stipulated time, Mozitoo shall have the right to appoint the arbitrator

      3. Statement of Claim
        Within 5 days after arbitrator is appointed

      4. Statement of Defence and/or counterclaim
        5 days after receiving Statement of Claim

      5. If Statement of Defence, then rejoinder to Statement of Defence
        If Counter Claim is received, then Reply to Counterclaim

        5 days after receiving Statement of Defence or 5 days after receiving Counterclaim

      6. Rejoinder to Reply to Counter Claim, if applicable
        5 days after receiving Reply to Counterclaim

      7. Evidence
        All evidence will be administered through filing of documents along with the relevant pleadings.

      8. Passing the award
        Within 6 months of reference / appointment of Arbitrator.

  4. The arbitral award passed shall be final and binding and in accordance with law and can only be challenged on the grounds available under the Arbitration and Conciliation Act, 1996 (as amended).

  5. Delivery of notices: Any notice required under the arbitration policy can be served through email or through a physical letter delivered by registered post to the addresses of the recipient registered with Mozitoo. In case the notice is delivered through email, a delivery receipt will be considered as sufficient proof of the notice being delivered. In case the notice is delivered through registered post, the delivery of the letter to the Other Party would be assumed at the earlier of:

  6. In case there is a requirement for any physical hearing during the arbitration process, such hearings as per the directions of the arbitrator.

  7. The cost of arbitration (including all legal costs) will be borne by the losing party. Till the continuation of the proceedings and passing of the award, all the parties will bear their own share of costs and can recover the same, once the award is passed, from the losing party.

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